InfoGenesis Maintains Nationwide Network Of Point-Of-Sale Solutions With WebEx SMARTtech
WebEx SMARTtech Enables Unattended Support and Maintenance
Santa Clara, CA - InfoGenesis, a leading provider of point-of-sale (POS) solutions for the hospitality and foodservice industries, has significantly improved the cost-efficiency of its technical support program by using WebEx SMARTtech from web meeting applications provider WebEx Communications. WebEx SMARTtech integrates seamlessly with enterprise support and help desk solutions and enables support technicians to establish secure remote connections with unattended machines. With the click of a mouse, technicians can install upgrades, conduct maintenance, troubleshoot problems and perform proactive support with one computer or an entire network of machines.
The ability to provide cost-effective support is critical for InfoGenesis since many of its customers lack dedicated IT resources to maintain POS machines. "We are now able to remotely maintain client terminals and fix problems within minutes," said Eric Sanabia, manager of Integration for InfoGenesis. "We can also provide proactive maintenance since we don't have to rely on a client to be present at the remote terminal. WebEx SMARTtech helped us improve customer satisfaction and significantly reduce support costs."
Sanabia added, "We selected WebEx SMARTtech over competitive offerings because it does not require a complex software installation or a direct network connection to each of our customer locations."
"Our philosophy is that the technical support process should be simple and straightforward for both the customer and support technician," said Jack Chawla, director of WebEx support business. "WebEx SMARTtech allows support professionals to solve issues when they happen and maintain machines when needed, not just when everyone is available. InfoGenesis is an excellent example of how smart companies are using WebEx applications to improve customer satisfaction, increase revenue and enhance communications."
WebEx offers a free 14-day trial of WebEx SMARTtech and WebEx Support Center. To learn more about using WebEx applications for support or to register for the free trail, go to, http://www.webex.com/go/support-trial .
WebEx SMARTtech
Designed for customer support organizations and help desk professionals, WebEx SMARTtech provides secure browser-based access to unattended remote systems. Support professionals can use the service to install upgrades, troubleshoot problems and engage in proactive maintenance. WebEx SMARTtech has a broad range of remote access, administrative and security capabilities that help businesses cost-effectively deliver high-quality technical support. The service is delivered over the WebEx MediaTone Network and can be immediately utilized without the complex software installation and hardware investment typically associated with traditional remote support applications.
WebEx provides a suite of specialized web meeting applications including applications for web conferencing, online sales, web-based support, training and online events. These applications help businesses accelerate sales cycles, increase revenue, improve employee productivity, speed products to market, enhance customer satisfaction, and decrease training and travel costs. The WebEx applications suite is built on the MediaTone platform, a patented web communications technology and the power behind the WebEx MediaTone Network.
About InfoGenesis
A leading provider of hospitality information technology, InfoGenesis develops point-of-sale (POS) solutions for the hospitality and foodservice industries. The company's managed POS solutions include software, hardware, installation, training and consulting, and an award-winning customer support team that delivers powerful back-office management tools and flexible, intuitive touch screen terminal solutions. Based in Santa Barbara, California, InfoGenesis serves customers around the world. For additional information visit http://www.infogenesis.com.
About WebEx Communications
WebEx Communications, Inc. is the world's leading provider of on-demand web meeting applications and services. WebEx applications are used across the enterprise in sales, support, training, marketing, engineering and product design. WebEx delivers its suite of web meeting applications over the WebEx MediaTone Network, an intelligent global network specifically designed for real-time, secure web communications. WebEx Communications is based in Santa Clara, California and has regional headquarters in Europe, Asia and Australia. Please call toll free 877-509-3239 or visit http://www.webex.com for more information.
Source: WebEx Communications, Inc.