Hardt Believes in Customer First by Servicing Competitor's Rotisserie
MONTREAL (Canada), Oct 25, 2001 - <%=company%>, a leading manufacturer of food equipment, also known as "The Food Systems Resource," serviced a competitor's rotisserie because Hardt believes that the customer comes first.
Vice President of Field Applications, Roni Dabora was giving a seminar in Orlando, FL on the company's hot display case called The Zone. While there, Dabora decided to visit a client, a large retailer in North America. Dabora states, "The store manager was extremely upset as both of his rotisseries were not working. The Service Company for these rotisseries said that they could not get anybody in to see the units until the next day, this was too late for the manager."
The Store Manager, Jose, states, "Hardt was able to bring in their service providers and our problem was fixed practically on the spot. Within an hour and a half they were at our premises and we were back in business within two hours. I was very pleased by Hardt's ability to quickly respond to our needs."
Hardt understands that foodservice executives need equipment that lasts. They can not afford downtime or redundancies. Accordingly, Hardt developed stringent in-house standards for their extensive Service Partner network that covers 50 states and 10 provinces. From a rapid response time, maintaining 4 parts distribution hubs speeding up delivery time to customizing a Preventative Maintenance Program – all efforts aimed at avoiding downtime for the customer.
David Friedl, President of Hardt, comments, "My outlook on life is that I'm not rich enough to buy cheap things. This outlook reflects Hardt's strength - quality products that last, backed by strong support both on a technical and operational front. In return, what our customers get is a solution to a problem and a simplified life."
In addition to the company's superior relationship with its Service Partners, Hardt offers a 2-year parts and labor warranty on all its products and encourages its clients to continue to contact Hardt's Customer Service for the life of the equipment.
About Hardt
Hardt, (www.hardtequipment.com) also referred to as The Food Systems Resource, is a
leading manufacturer of food equipment. As the Food Systems Resource, the company
offers its extensive experience in restaurant operations to the foodservice and retail
industries, helping them to serve restaurant-quality foods in convenient, lifestyle-driven
formats. In addition, Field Applications Team staffed by experienced chefs, foodservice
operation managers, technical support and field applications specialists, visits client
operations to provide product training, guidance in menu planning, food preparation,
merchandising and food safety.
The company's trademark product is its dramatic open-flame rotisserie called the Inferno, the impetus for The Food Systems Resource movement within the company. Hardt's other product lines include Instant Live Steam combi-steamers, The Zone (an advanced heated self-serve display case with patented technology) and The Cleaning Solution which addresses today's concerns to save on labor costs and improve food safety. Hardt also established itself as a leader in post-sales support with its 24-hour, 365-day technical support program.