Follett Ice Selects 4CS Service Lifecycle Management

East Moline, IL/PRNewswire/ -- 4CS, the leading warranty and service lifecycle management software provider, announced recently that Follett Corporation, a world leader in ice equipment for foodservice and healthcare as well as medical grade refrigeration for healthcare, has selected 4CS service management software to better streamline their service processes.

Sarah Studnicka, 4CS Account Manager for the Foodservice Equipment Industry, said, "We are pleased that Follett has selected 4CS to be the software partner for Service Lifecycle Management. Follett is joining a growing list of Foodservice Equipment companies that are relying on 4CS software to deliver better service to their customers."

Follett will implement the 4CS iService module to provide robust service order tracking and to improve their third party agent invoicing process. Follett will also be utilizing the 4CS Service Intelligence module to provide better reporting and analysis to the entire organization.

"Follett's goal is to reach 100% customer satisfaction and is dedicated to providing the most customer-oriented service in the industry," said Steve Follett, President & CEO of Follett. "We anticipate 4CS iService will enable Follett to deliver better service by tracking service orders end-to-end and by providing integrated service analysis to improve performance."

SOURCE 4CS