We started ACL in 1994 with one client and a handful of mystery shoppers. Today we have thousands of qualified shoppers across the United States and Canada and provide detailed shopper's reports and analyses to numerous clients in the hospitality industry.

We at A Closer Look (a proud member of the Mystery Shopper's Providers Association) are dedicated to providing our clients with accurate and timely information. Our shoppers are trained to provide objective evaluations in a very timely manner. Please note the following key points when considering ACL as your mystery shopping company of choice:

• Quick Turnaround- We have the technology to allow our shoppers across the country to key in their shopper's reports directly online. This means that their feedback will get to you, the client, quickly. Our turnaround goal from our shoppers is 24 hours.

• Immediate Access- You can log on directly to this website and have immediate access to the information that applies to your business concept.

• Individualized Reports- You have the ability to request specific feedback regarding your operation, e.g. new menu item reactions, service standards at particular units, contests in progress, etc. for any specific unit, district, or region of your concept.

• Custom Design Your Reports- You have the ability to custom design your period-ending reports, graphs, charts or summary analyses for your concept.